Where is the SportingBet Live Dealer Casino Located?
The Games are broadcast from a highly secure studio in Latvia. Please note that this studio is not open to the public, the only way you can place bets is online.
How do I transfer money into the games?
You don’t need to. When you want to place a bet in the Live Dealer Casino it will check your SportingBet account, and will transfer the money before the bet is accepted. It will also transfer back the winnings!
How do I know the game is fair?
As a publicly listed company we go to great lengths to make sure that all our games are fair. The Gaming System has been licensed by the Alderney Gaming Commission. All the Dealers and Pitbosses are trained up to casino standards, and the studio where the games take place has 24/7 monitoring and recording.
If I think I had a winning bet, but my balance didn’t update correctly what do I do.
Firstly, check the History section located on the game. This should tell you whether your bet has been settled as a winning bet or a losing one. If you believe your bet has been settled incorrectly then please check the game rules, located in the How to Play section. If this confirms your bet should have been settled as a winning bet then please contact our Customer Service team.
What Games can I play?
We currently offer the three most popular Casino Games; Roulette, Blackjack and Baccarat. To see the stake levels we offer simply click on your game of choice and you will be taken to the Game’s Lobby. There you will see that we offer games from small to very large stakes!
How do I play the Games?
Simply click on the game of your choice from the Live Dealer Casino Page and it will take you to the appropriate lobby and allow you to choose what stakes you prefer. For more details of the rules of each game please click on the ‘How To Play’ link from the Live Dealer Casino Page.
How can I communicate with the Dealers and the PitBoss?
Our Dealers and Pit Bosses are there to help you, and you can speak to them at anytime via the Chat Box.
If I have a problem what do I do?
If the problem relates to the game itself then the Dealers and PitBosses will be happy to help, simply ask them your question via the Chat Window. If question concerns either your account or a more general question about SportingBet then please contact our customer service team.
What happens if I get disconnected during a game?
It depends which game you are playing. With Roulette and Baccarat if you are disconnected after placing a bet, that bet will stand, the game will be played as normal and if your bet wins your winnings will be paid into your account. The game history will allow you to see what the result of the game and your bet was.
If you are playing blackjack and the cards have already been dealt then you will be assumed to have elected to stand. You will receive no more cards and the rest of the hand will be played out as normal.
